About Reactive
Leicestershire-Based.
Locally Accountable.
Engineers You Can Trust.
Reactive is a Leicestershire-based Gas Safe and OFTEC registered plumbing and heating company, led by Carl Eddershaw. We cover Leicestershire with 24/7 emergency response, fixed pricing and a workmanship guarantee on every install.
Our Story
Built On
Doing It Right.
Reactive was founded to solve a frustration most homeowners know too well: heating engineers who can't be reached when it matters, hidden costs added after the work has started, and unqualified people calling themselves gas-safe.
Carl and his team are Leicestershire-based and serve Leicestershire with a simple promise, answer the phone 24/7, quote the price up front, do the work properly first time, and back it with a guarantee.
From a single emergency boiler repair to a complete LPG installation in an off-grid property, every job is treated the same way: certified engineer, fixed price, manufacturer warranty registered, site left clean.
Mission & Standards
The Standard
We Hold Ourselves To.
Our mission is simple: take the uncertainty out of plumbing and heating for Leicestershire homeowners. Every job, emergency call-out, boiler install, landlord CP12, is delivered against the same standards.
Manufacturer-Spec Installs
Boilers fitted to Worcester, Vaillant, Ideal and Viessmann install standards, warranties registered, not voided on day one.
Fixed Pricing, In Writing
Every quote itemised before work starts. No day-rate creep, no 'while we're here' add-ons after the fact.
Workmanship Guarantee
All installation work backed by a 12-month workmanship guarantee on top of the manufacturer's warranty.
Clean, Respectful Site
Floors protected, work explained, site left tidy. We treat the home like our own.
One Engineer, Start To Finish
The engineer who quotes the work does the work, no handoffs, no surprises on the day.
Honest Recommendation
If repair is better than replacement, we'll say so. If a cheaper boiler suits the property, we'll fit it.
Measurable Proof
Numbers That Back
The Promise.
15+
Years' Combined Experience
2,500+
Jobs Completed In Leicestershire
60–90 min
Typical Emergency Response
12 mo
Workmanship Guarantee
100%
Fixed-Price Quotes
24/7
Real Engineer On The Phone
Gas Safe
& OFTEC Registered
5★
Average Customer Rating
Why Choose Reactive
Twelve Reasons
Customers Stay With Us.
Gas Safe & OFTEC Registered
Every engineer holds current industry certifications, ensuring all gas, oil and heating work is completed safely, legally and to the highest standards.
Fixed Pricing, No Hidden Costs
Transparent, fixed-price quotations include parts, labour and VAT where applicable, giving you complete confidence before work begins.
24/7 Emergency Response
Available around the clock for genuine plumbing and heating emergencies, providing rapid assistance when you need it most.
Local & Accountable Team
A Leicestershire-based company with dedicated engineers serving Leicestershire. You deal directly with experienced professionals, not a national call centre.
Experienced Industry Professionals
Backed by decades of combined experience across plumbing, heating, gas, LPG, oil systems and renewable technologies.
LPG & Oil Heating Specialists
Qualified specialists for off-grid homes, expert installation, servicing and repair for LPG and oil heating systems.
Checkatrade Verified
Independently verified with a strong track record of positive customer feedback and trusted local recommendations.
Genuine Customer Reviews
Hundreds of verified reviews across multiple platforms demonstrate consistent workmanship, professionalism and customer satisfaction.
Workmanship Guarantee
All installations are backed by our workmanship guarantee, with manufacturer warranties registered on your behalf for added peace of mind.
Fully Insured & Certified
Confidence knowing all work is completed by fully insured, qualified engineers following current industry regulations.
Clear Communication Start To Finish
Every project is managed with transparent communication, professional advice and tailored solutions designed around your needs.
Clean & Respectful Service
Engineers protect floors, clean up after themselves and explain completed work, a tidy, hassle-free experience.
Next Step
See How Reactive Can
Help You.
24/7 phone line, same-day attendance, fixed pricing quoted before work begins.